If you pay penalties or interest to the IRS or your state of residence because of a calculation error, we'll pay you the penalties and interest.
FreeTaxUSA cannot and does not assume any liability, claim, or loss for any user generated errors. You are responsible for entering complete and accurate information into the Products and Services. FreeTaxUSA is not responsible for penalties, interest, or other amounts that result from inaccurate, incomplete, or untimely information you provide, or from your failure to follow on-screen prompts or requests for additional information. However, FreeTaxUSA does offer an Accuracy Guarantee that the tax formulas and calculations accessed via any of the Products and Services offered on the Site are accurate and will produce results consistent with federal and state standards for preparing and/or filing tax returns. In the event any of the formulas and/or calculations utilized in any of the Products and Services offered by FreeTaxUSA are incorrect, then FreeTaxUSA will reimburse you any penalties and/or interest imposed by the Internal Revenue Service and/or your state of residence to the extent that such are imposed as a result of any such erroneous formulas and/or calculations. The Accuracy Guarantee is limited to penalties and/or interests as stated in this section and to no other amount(s).
If you believe a calculation or formula error described above has occurred, you must notify FreeTaxUSA as soon as you become aware of the error, and in no event later than 45 days after the related interest or penalty is assessed. Notice must be sent via the Support Center from your authenticated account, or by email or by mail to the addresses listed below and must include reliable supporting documentation (for example, a copy of the applicable IRS or state notice and evidence of payment of the assessed penalty or interest).
Email: support@freetaxusa.com
FreeTaxUSA - Accuracy Guarantee
1255 S State St
Provo, UT 84606
FreeTaxUSA will then contact you to resolve the issue. In order to investigate your issue, FreeTaxUSA requires supporting information such as a copy of the IRS/state notice, evidence of payment of the specified penalty and/or interest, etc.