CCPA California residents only

Updated: 8/27/2026

This section of the privacy policy only applies to California residents and describes how your personal information is collected, used, and disclosed by TaxHawk, Inc. (“TaxHawk”) under the California Consumer Privacy Act (CCPA) and your rights with respect to your personal information. Any terms used in this section have the same meaning as defined in the CCPA.

This chart shows the breakdown of the categories of personal information specified in the CCPA that we collected in the past 12 months and how that data is used and/or disclosed.

We retain each category of personal information we collect only for as long as reasonably necessary for the purposes described in this notice and to satisfy our legal, tax, accounting, and recordkeeping obligations. The length of time we retain each category of personal information — or, where stating a fixed period is not feasible, the criteria we use to determine that period — is described in our Data Retention Policy.

California resident privacy rights

Right to know

You can request that TaxHawk disclose to you the categories and/or specific pieces of personal information they have collected about you, the categories of sources for that personal information, the purposes for which the business uses that information as described in the “Information collection and use” section, the categories of third parties with whom the business discloses the information, and the categories of information that the business sells or discloses to third parties.

You may only submit a request to know twice within a 12-month period.

Right to delete

You can request that TaxHawk delete the personal information we collected from you. When we receive a verifiable request, we will delete it from our records and direct our service providers and contractors to do the same, subject to the exceptions permitted under the CCPA. This right is subject to the exceptions permitted under the CCPA, including where the information is necessary to complete a transaction, detect security incidents or prevent fraud, comply with a legal obligation, or for limited internal uses consistent with why you gave us the information. Because we are a tax-preparation service, we will often need to retain tax-return information to comply with applicable Federal and State law.

Right to correct

You can ask TaxHawk to correct inaccurate personal information we maintain about you. For most information — name, contact details, account preferences — the fastest option is to sign in and edit it directly. For anything you can't edit yourself, submit a request using the methods below, and we will use commercially reasonable efforts to correct it, and may ask for supporting documentation. Note that correcting your personal information is separate from changing an already-filed tax return, which is handled through the amendment process (such as filing an amended return). We may decline a correction that conflicts with federal or state law or another CCPA exception and will explain why.

Exercising your right to know, delete, or correct

You can submit a request in either of these ways:

  • Through your account (recommended): Sign in to your account and go to the Support Center, create a new Support Issue and enter "CCPA" in the Subject line, and describe the request you'd like to make (for example, a "request to know", "request to delete", or "request to correct") in the "New Message" field.
  • If you can't access your account: First try to regain access via the Help me get into my account tool; if you still can't get in, email support@taxhawk.com with "CCPA" in the subject line and describe the request you'd like to make (such as a "request to know", "request to delete", or "request to correct") in the "New Message" field.

You do not need to create a new account with us to submit a request to know, delete, or correct your personal information. We consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.

A customer support representative will confirm receipt of your request within 10 business days and will describe our verification process and when you can expect a response. We will respond substantively within 45 calendar days of receiving your request. If reasonably necessary, we may extend this period once by an additional 45 days (90 days total) and will notify you of the extension and the reason within the first 45-day period.

Identity verification

After initiating a CCPA request, a customer support representative will respond. If the request is not made from within the Support Center after accessing your account, you will need:

  • Access to personal and tax return information stored in your account. You also may be asked identity-specific questions that will help confirm your identity.
  • Sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to a request to know, delete, or correct, or provide you with personal information, if we cannot verify your identity or authority to make the request and confirm your personal information. We do not require you to verify your identity to submit a request to opt out of the sale or sharing of your personal information or a request to limit the use of your sensitive personal information.

Only you, or someone legally authorized to act on your behalf, may make a request to know or delete your personal information.

If using an authorized agent, we may require the agent to provide written permission signed by you, and we may require you to independently verify your identity with us and confirm that you gave the agent permission to submit the request. We will not require you to provide a power of attorney in order to use an authorized agent.

You may also make a request to know or delete on behalf of your child by submitting a request via support@taxhawk.com. Please use the same method as described above.

We will only use personal information provided in the request to verify the requestor's identity or authority to make it.

Additional California Privacy Rights

Right to opt-out

TaxHawk does not sell your personal information. We do share certain personal information — your browsing activity (device and online-activity information collected through cookies and similar technologies) — with third-party advertising partners for cross-context behavioral advertising. You have the right to opt out of this sharing at any time, and you do not need to verify your identity or sign in to do so. We honor opt-out preference signals, including the Global Privacy Control (GPC), in a frictionless manner, and we also offer a direct opt-out request. To exercise your right to opt out — and for details on how we process GPC signals and how to submit a direct request — see Managing your ad preferences in our Privacy Policy. Once you opt out on a given browser, we will wait at least 12 months before asking you to authorize the sharing of your browsing activity again on that browser.

Right to limit

Under the CCPA, some information collected from you falls under the category of sensitive personal information, including your Social Security number, and driver's license number. TaxHawk only collects and uses sensitive personal information for the purposes permitted by the CCPA and its implementing regulations, or with your consent. Because we do not use or disclose sensitive personal information for purposes beyond those the CCPA permits, we are not required to offer a separate "Limit the Use of My Sensitive Personal Information" option; if that ever changes, we will provide one.

Automated decision-making technology and AI

TaxHawk uses certain automated decision-making technology and automated processing. For example, security and identity-related decisions—such as placing a temporary fraud or identity-verification hold—may initially be made by automated systems, and we use AI-assisted features to personalize certain experiences and provide guidance. We do not use automated decision-making technology to make significant decisions about you—that is, decisions that provide or deny financial or lending services, housing, education, employment, or healthcare services—so the CCPA's rights to opt out of, and to access, automated decision-making technology are not triggered. If that changes, we will provide the notice the CCPA requires before we use automated decision-making technology to make such a decision and will honor those rights.

Right to non-discrimination

TaxHawk will not discriminate or retaliate against you for exercising any of your California Privacy Rights. This means we will not deny you goods or services, charge you a different price or rate, or provide you a different level or quality of goods or services because you exercised your rights.

California “Shine the Light” law

Under this law, users of our Website that are California Residents can request certain information regarding disclosure of personal information to third parties for direct marketing purposes. However, TaxHawk does not and will not disclose your personal information to third parties for direct marketing purposes, ever.

Changes to our privacy policy

If we make material changes to how we treat our users' personal information, we will notify you here, by email, or by means of a notice on the footer of our homepage and sign-in screens. We reserve the right to modify this privacy policy at any time. You are responsible for ensuring we have an up-to-date active and deliverable email address for you.

Effective date: 8/18/2026

Contact information

If you have any questions or comments about this notice, the ways in which TaxHawk collects and uses your information described here and in the privacy policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

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