Questions & Answers

How do I retrieve a forgotten username or password?

Recover your username on the Forgot Username screen.

Reset your password on the Forgot Password screen.

Please go to the Sign In screen. Use either the Forgot Username? or Forgot Password? link to retreive your username and/or password. In order to retreive your credentials you will need to provide all the required information. If the information you enter is correct, you will be sent an e-mail with your username or password reset code.

If you requested your username or password reset code through one of these links, and you did not receive the email with your username or password reset code, then check your junk/spam folder. The easiest way to ensure that you receive the email is to add our support address to your contact list or list of trusted senders. After that, try requesting your username or password through one of the links again.

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