Questions & Answers

What if I forget my password?

Reset your password on the Forgot Password screen .

Click on the Forgot Password? link located on the Sign In screen. Enter your username, Social Security number, email address and answer a security question. If all information is entered correctly, a password reset code will be sent to you. You will receive an email with a reset code. Copy and paste that code into the Password Reset Code screen. Once the password reset code has been entered, you'll be prompted to enter a new password.

If your email is no longer valid, you can access your account by clicking on the I don't have access to my email link on the Forgot Username? or Forgot Password? screen. Use your mobile phone number and Social Security Number to verify your identity. If you don't have a valid mobile phone number attached to your account, you can contact for help.

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