Questions & Answers

Why is my credit card being declined?

On the Payment screen, make sure that you enter the name exactly as it appears on the credit card and the billing address as it appears on the credit card statement. The taxpayer's name and address will automatically flow onto the Payment screen, but if you are using a credit card that has a different name or address than what is shown on the tax return, you will need to type in the name and address for that credit card on the Payment screen instead of using the tax return name and address.

Also make sure the Card Verification Value (or "CVV," the three or four digit number that is usually on the back of the card) is entered correctly.

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