California Consumer Privacy Act (CCPA)

Policy below effective January 1, 2020

This privacy statement applies to www.FreeTaxUSA.com which is owned and operated by TaxHawk, Inc. This privacy statement supplements and should be read in conjunction with our primary privacy statement which describes how TaxHawk, Inc. collects and uses the personally identifiable information you provide on our web site: www.FreeTaxUSA.com ("FreeTaxUSA.com"). It also describes the choices available to you regarding our use of your personally identifiable information and how you can access and delete this information. FreeTaxUSA.com treats your financial and personally identifiable information as confidential; we do not and will not sell any personal information.

Collection of Personal Information

The data we collect is needed to prepare your tax return, manage your account, make a purchase, verify your identity, and/or provide you with customer support.

We may have personal information about you from the following categories:

  • Account information
  • Tax data
  • Application activity
  • Customer support interactions

Your account activity and the entries you make in the FreeTaxUSA.com application are the sources from which we obtain your personal information.

We collect your personal information for the following purposes:

  • Manage your account
  • Prepare and file your tax return(s)
  • Provide you with customer support

Depending on which products and services you select, your personal information may be shared with service providers in the following categories in order to fulfill your order:

  • Refund transfer and/or reloadable refund debit card providers
  • Credit card processors

Sale of Personal Information

We do not and will not sell your personal information.

Requests you can make

California residents have the right to request their personal information as collected or maintained by TaxHawk, Inc. This is a "request to know".

California residents also have the right to request the deletion of their personal information as collected or maintained by TaxHawk, Inc. subject to any federal or state data-retention regulations. This is a "request to delete".

Please note:

Due to the sensitive nature of your tax information, and per California law, we require all individuals making a CCPA-related request to confirm their identity. A customer service representative will walk you through the identity verification process.

To verify your identity, you will need access to:

  • Personal and tax return information stored in your account
  • A phone registered in your name
  • Government-issued photo ID

You'll also be asked identity-specific questions that will help confirm your identity.

Making a CCPA request

  1. Sign in to your account and go to the Support Center.
  2. Create a new Support Issue and enter "CCPA" in the Subject line.
  3. In the "New Message" field, describe the kind of CCPA request you'd like to make. (i.e. a "request to know" or "request to delete").
  4. A customer service representative will respond within 10 days to begin the identity verification process.

What if I can't access my account?

  1. First try to regain access via the Help me get into my account tool.
  2. If you still can't access your account, send an email to support@support.FreeTaxUSA.com with "CCPA" in the subject line.
  3. In the "New Message" field, describe the kind of CCPA request you'd like to make. (i.e. A "request to know" or "request to delete".)
  4. A customer service representative will respond within 10 days to begin the identity verification process.

Right to Non-Discrimination

You have the right not to receive discriminatory treatment by TaxHawk, Inc. for the exercise of the privacy rights conferred by the CCPA.

Authorized Agent

You have the right to designate an Authorized Agent to make a request to know or a request to delete, but must:

  1. Verify your own identity
  2. Submit proof, such as power of attorney, or your written permission that they are your authorized agent.

Note: All personal information provided as part of your request to know or request to delete will be sent directly and only to you.

Contact Information

If you have additional questions regarding FreeTaxUSA.com's privacy or security policies, please send your question to support@support.FreeTaxUSA.com.

Or, address your written question to:

FreeTaxUSA - Privacy
1366 East 1120 South
Provo, UT  84606

Privacy Policy last updated

January 1, 2020