We're here to help
30 minutes or less typically
Get secure answers to your questions. Sign in to your account so we can give you updates on your taxes, account, or refund status.
Already filed your taxes? Check the status of your tax refund.
Need help signing in?
We can help you get back into your account even if you've forgotten your username and password.
Get answers quickly through email, and even faster through our account message center. We typically respond within half an hour.
We've helped file over 50 million tax returns. We can help you, too.
Our experienced support agents are ready to help you find the answers you need.
Five Star Support
Used it for years and always quick and easy. Excellent customer support as well.
I'd never used customer support before but I sent an e-mail before bed one night and had an answer the next morning. Their customer support was the best customer support I'd ever received for anything!
Easy to use, with help every step of the way. Reasonable prices and great support! I highly recommend FreeTaxUSA.com
This is the 3rd year I have used FreeTaxUSA. I love the stored information that saves time on my input. The support information for tax returns is excellent too. I actually look forward to doing my taxes now!
The software is easy to use, customer support is prompt with responses, polite & very helpful.
San Antonio, TX
Answers promptly and very helpful when emailed support service
This has been the easiest and most uncomplicated way of filing my taxes. The support and service has always been excellent.
I'm using your service since 2005. It is easy to use, great support.
I've been using FreeeTaxUSA to file my taxes for several years and haven't even considered using anyone else. They make everything so easy to file out, very knowledgeable and the customer support and support is excellent.
I've used this site for 5 years and have never had a problem. Its extremely easy to use and the support is great. Highly recommend!
The filing is simple and straightforward. The process is streamlined and smooth. If you need to contact customer support with questions they are quick to respond and helpful providing documentation of any advice they offer. All in all this is a great experience.
I've been using Free Tax USA for a few years. It's affordable and easy to use. I contacted customer support to answer a question that was specific to my taxes and I got a timely + thorough response. I highly recommend this service!
Easy to use, support is very quick and helpful! Had a question regarding forms used for my investment accounts, and I was answered within minutes of submitting a support ticket.
Awesome program which takes you step by step through filing taxes. The Customer Support is quick to respond to your questions with easy steps to follow to complete your taxes.
Support response was almost immediate. Very helpful answer.
Support was rapid, responsive and extremely helpful.
If I could give FreeTax ten stars, I would! This year, I had two questions I had to ask them. Their promise is to get back to you within 24 hours. They far exceeded that deadline; I received an e-mail reply for my first question within ten minutes, and my second question was answered within 15 minutes! This is a great company!
The software takes you through the process step-by-step, making it even easier with little hints and tips, as well as access to support on every page!!! I'll be using FreeTaxUSA again next year!!!
This is the first time filing my taxes on my own. I couldn't have asked for a better tax service! It is so user-friendly and the customer support person I chatted with was so helpful and answered all my questions in an easy-to-understand manner. I love how the system asks questions in an interview format. So easy to understand!
El Campo, TX
Using FreeTaxUSA has made filing my income tax alot easier. I was always nervous of doing my own taxes. But with FreeTaxUSA, I am comfortable and know that if I have any questions, I will have great service support to help me through.
See all reviews