Does FreeTaxUSA have a phone number for support?
To provide the most value to our customers, customer support is generally provided through email or through direct messaging within the software. You can find answers to many questions using the search feature at the top of the screen when you are signed into your account.
We also offer access to live chat as part of our Deluxe package, to which you can upgrade by clicking on the Support menu at the top of your screen and then selecting Live Chat. Once you have added Deluxe to your account, you can chat with one of our Customer Support agents.
The Pro Support upgrade includes everything from Deluxe and also provides the option to schedule a phone call or participate in a live chat with an expert (a licensed CPA or EA). You can add Pro Support by clicking Support near the top right of the screen and choosing Pro Support.
Our Customer Support agents have responded to millions of questions in a timely and professional manner. Their goal is to respond as quickly and as accurately as possible. Complex questions may take longer to research; simpler questions can be answered in considerably less time. Many customers are surprised at how quickly they receive a response.
Signing into your account first and then contacting Customer Support is the best and quickest way to receive help. It is also the most secure. By creating a Customer Support ticket within the software, our representatives will be able to review your account quickly and provide the best response possible. You will find the Support menu in the top right corner of each screen after you have signed into your account.
You can also contact support by emailing support@support.freetaxusa.com if you are not able to sign into your account.
We also offer access to live chat as part of our Deluxe package, to which you can upgrade by clicking on the Support menu at the top of your screen and then selecting Live Chat. Once you have added Deluxe to your account, you can chat with one of our Customer Support agents.
The Pro Support upgrade includes everything from Deluxe and also provides the option to schedule a phone call or participate in a live chat with an expert (a licensed CPA or EA). You can add Pro Support by clicking Support near the top right of the screen and choosing Pro Support.
Our Customer Support agents have responded to millions of questions in a timely and professional manner. Their goal is to respond as quickly and as accurately as possible. Complex questions may take longer to research; simpler questions can be answered in considerably less time. Many customers are surprised at how quickly they receive a response.
Signing into your account first and then contacting Customer Support is the best and quickest way to receive help. It is also the most secure. By creating a Customer Support ticket within the software, our representatives will be able to review your account quickly and provide the best response possible. You will find the Support menu in the top right corner of each screen after you have signed into your account.
You can also contact support by emailing support@support.freetaxusa.com if you are not able to sign into your account.
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