[{"data":1,"prerenderedAt":7},["ShallowReactive",2],{"faq-standard-8596":3},{"rec_id":4,"title":5,"text":6},"8596","How do I make a California Consumer Privacy Act (CCPA) data request?","\u003Cbr>\u003Ci>Policy below effective January 1, 2020\u003C/i>\n\u003Cbr>\u003Cbr>\n\u003Cb>Please note:\u003C/b>\n\u003Cbr>\nDue to the sensitive nature of your tax information, and per California law, we require all individuals making a CCPA-related request to confirm their identity. A customer service representative will walk you through the identity verification process.\n\u003Cbr>\n\u003Cbr>\nTo verify your identity, you will need access to:\n\u003Cul>\n\u003Cli>Personal and tax return information stored in your account\u003C/li>\n\u003Cli>A phone registered in your name\u003C/li>\n\u003Cli>Government-issued photo ID\u003C/li>\n\u003C/ul>\nYou'll also be asked identity-specific questions that will help confirm your identity.\n\u003Cbr>\n\u003Cbr>\n\u003Cb>Making a CCPA request\u003C/b>\n\u003Cbr>\n\u003Cbr>\n\u003Col>\n\u003Cli>Sign in to your account and click the \u003Ci>Support\u003C/i> link. You may contact us through the \u003Ci>Support Center\u003C/i> page.\u003C/li>\n\u003Cli>Create a new Support Issue and enter \"CCPA\" in the Subject line.\u003C/li>\n\u003Cli>In the \"New Message\" field, describe the kind of CCPA request you'd like to make (i.e. a \"request to know\" or \"request to delete\").\u003C/li>\n\u003Cli>A customer service representative will respond within 10 days to begin the identity verification process.\u003C/li>\n\u003C/ol>\n\u003Cbr>\n\u003Cb>What if I can't access my account?\u003C/b>\n\u003Cbr>\n\u003Cbr>\n\u003Col>\n\u003Cli>First try to regain access via the \u003Ca href=\"http://auth.FreeTaxUSA.com/ReclaimAccount\" target=\"blank\">Forgot username or password?\u003Cspan class=\"append_external\" style=\"margin-right:0px;\"> \u003C/span>\u003C/a>tool.\n\u003C/li>\n\u003Cli>If you still can't access your account, send an email to support@support.freetaxusa.com with \"CCPA\" in the subject line.\u003C/li>\n\u003Cli>In the message body, describe the kind of CCPA request you'd like to make (i.e. a \"request to know\" or \"request to delete\").\u003C/li>\n\u003Cli>A customer service representative will respond within 10 days to begin the identity verification process.\u003C/li>\n\u003C/ol>\nFor full details, visit our \n\u003Ca href=\"http://www.FreeTaxUSA.com/state-privacy\" target=\"blank\">California Consumer Privacy Act (CCPA)\u003Cspan class=\"append_external\" style=\"margin-right:0px;\"> \u003C/span>\u003C/a>page.",1777391571923]