Accuracy Guarantee
FreeTaxUSA can not and does not assume any liability, claim, or loss for any user generated errors, including, but not limited to, data entry errors.
However, FreeTaxUSA does offer an Accuracy Guarantee that the tax formulas and calculations accessed via any of the Products and Services offered on the site are accurate and will produce results consistent with federal and state standards for preparing and/or filing tax returns.
In the event any of the formulas and/or calculations utilized in any of the Products and Services offered by FreeTaxUSA are incorrect, then FreeTaxUSA will reimburse you any penalties and/or interest imposed by the Internal Revenue Service and/or the state you filed a return with, to the extent that such are imposed as a result of any such erroneous formulas and/or calculations. The Accuracy Guarantee is limited to penalties and/or interests as stated in this section and to no other amount(s).
If you believe that an above described calculation or formula error has occurred, you must notify FreeTaxUSA as soon as you're made aware of the mistake (and in no event later than 45 days after the interest or penalty is assessed) by mail at:
FreeTaxUSA - Accuracy Guarantee
PO Box 51048
Provo, UT 84605-1048
FreeTaxUSA will then contact you to resolve the issue. In order to investigate your issue, FreeTaxUSA requires supporting information such as a copy of the IRS/state notice, evidence of payment of the specified penalty and/or interest, etc.
However, FreeTaxUSA does offer an Accuracy Guarantee that the tax formulas and calculations accessed via any of the Products and Services offered on the site are accurate and will produce results consistent with federal and state standards for preparing and/or filing tax returns.
In the event any of the formulas and/or calculations utilized in any of the Products and Services offered by FreeTaxUSA are incorrect, then FreeTaxUSA will reimburse you any penalties and/or interest imposed by the Internal Revenue Service and/or the state you filed a return with, to the extent that such are imposed as a result of any such erroneous formulas and/or calculations. The Accuracy Guarantee is limited to penalties and/or interests as stated in this section and to no other amount(s).
If you believe that an above described calculation or formula error has occurred, you must notify FreeTaxUSA as soon as you're made aware of the mistake (and in no event later than 45 days after the interest or penalty is assessed) by mail at:
FreeTaxUSA - Accuracy Guarantee
PO Box 51048
Provo, UT 84605-1048
FreeTaxUSA will then contact you to resolve the issue. In order to investigate your issue, FreeTaxUSA requires supporting information such as a copy of the IRS/state notice, evidence of payment of the specified penalty and/or interest, etc.
