[{"data":1,"prerenderedAt":7},["ShallowReactive",2],{"faq-standard-12610":3},{"rec_id":4,"title":5,"text":6},"12610","Recovering your preparer account","Make sure you are entering your information correctly. Preparer accounts have a PTIN associated with them, so make sure you're entering that correctly. You can try using a different piece of information like your email or phone number, if you haven't already. \n\u003Cbr>\u003Cbr>\nIf nothing works, you can always \u003Ca href=\"http:\u002F\u002Fauth.FreeTaxUSA.com\u002Fpreparer\u002Fcreate-preparer-account\" target=\"blank\">create a new preparer account\u003C\u002Fa>.\n\u003Cbr>\u003Cbr>\nStill having trouble?\u003Cbr>\nContact support at support@support.freetaxusa.com",1793131298890]