FreeTaxUSA® Questions & Answers
If you have a question, take a look at our list of frequently asked questions below or search tax help above. If you don't find the answer to your question please contact us.
What is e-filing?E-filing (electronic filing) is the process of electronically transmitting tax return information to the IRS instead of sending in a paper tax return. The IRS encourages e-filing because it is more accurate than mailing a paper return. Taxpayers also receive the benefit of a faster refund by e-filing.
When will I receive my refund?If you choose to direct deposit your refund, you will receive your refund the fastest way possible. If you did not choose direct deposit or if your direct deposit information was inaccurate, you will typically receive your refund check within 3 weeks. If you mailed in your tax return instead of e-filing, you will typically receive your refund in 6 weeks or more.
Do I have to finish my tax return all at once?No. You can come back and work on your tax return as many times as you want. Just remember your username and password to get back into your account.
Can I work on my tax return from both my work and home computers?Yes. You can start your tax return at work and go home and finish the tax return using a different computer. It doesn't matter which computer you use as long as the computer meets our website's minimum system requirements (Internet Explorer 7.0 and later, FireFox, Google Chrome, or Safari).
What forms will I mail to the IRS?E-filing is usually paperless with nothing to mail to the IRS. If you do need to mail anything to the IRS or to your state, instructions will be provided for you on the Check Status / Print Tax Return page of your account after you finish your tax return. You should print a copy of your tax return for your own records and keep your W-2s and other tax records in a safe place for at least 3 years after you file your tax return.
Is all my personal information secure and private?We use a secure server with SSL encryption to securely transmit your information. Your personal information is completely confidential and will only be used to file your tax return.
Can I file my state return using FreeTaxUSA?Yes. All state returns are supported. Preparing your state return only costs $12.95. E-filing and printing your return is always free. Our state return fee is far lower than many of our competitors who charge $30 or more for a state return.
If I owe tax to the IRS, do I have to pay when I e-file my tax return?No. You can send in the payment at a later date. However, you need to be aware of penalties and interest for late payments if you pay after the April 15th deadline.
How will I know if the IRS has accepted my tax return after I have e-filed?Sign in to your account to view the status of your e-filed tax return. You will also receive email updates on the status of your tax return.
What happens if the IRS rejects my tax return?You will be sent an email giving the reason why the tax return was rejected or you can sign in to your account to view the rejection explanation. Usually it is something easy to fix such as a misspelled name or a mistyped Social Security number. Sign in to your account and fix any incorrect or missing information, then e-file your tax return again to the IRS.