- How do I change my bank information for direct deposit?
- Check E-Filing Status
- How do I check the status of my federal refund?
- How do I delete my account? I don't want to use this website.
- How do I make corrections to my rejected return and resubmit it?
- How do I retrieve a forgotten username or password?
- I'm having trouble printing my tax return.
- I received my refund and it was less than what I was supposed to get. Why?
- Why doesn't the IRS have record of my tax return?
- Where do I find a list of items that you support and don't support?
- Does FreeTaxUSA have a phone number for support?
- Is FreeTaxUSA Safe?
If the IRS rejects your return, you can sign in to your account and make the correction to your bank information before e-filing your tax return again.
If the IRS accepts your tax return and is unable to direct deposit your refund, then the IRS will mail your refund check to the address listed on your tax return. There's no way to change your bank information once the IRS has accepted your e-filed tax return. You can check the status of your refund by going to the IRS website and clicking Where's My Refund?.
The IRS usually processes returns in less than 1 hour after you e-file your return, but it can take hours or even days. The IRS will tell us whether your e-filed return was accepted or rejected. The View Return Status and Print Your Copy screen will provide you with details and instructions specific to your acceptance or rejection.
If you do not see the View Return Status and Print Your Copy screen when you sign into your account, click the Account menu followed by Check Status.
To get to your refund status, you'll need to provide the following information as shown on your return:
- Your Social Security number (or IRS Individual Taxpayer Identification Number)
- Your filing status (Single, Married Filing Joint Return, Married Filing Separately, Head of Household, or Qualifying Widow(er))
- The refund amount (It is important to enter the refund amount exactly as it is shown on your return in order for our computer system to retrieve your data.)
You can go online to www.irs.gov to check the status of your refund 24 hours after the IRS accepts your e-filed tax return, or 3 to 4 weeks after you mail your paper return. But if you filed Form 8379 with your return, allow 14 weeks (11 weeks if you e-filed) before checking your refund status.
When you are ready to send your return again, select the Filing menu option and follow the screens until you get to the Submit Tax Return screen. Click the Send Tax Return to resubmit your return.
If you requested your username or password through one of these links, and you did not receive the email with your username or password, then check your junk/spam folder. The easiest way to ensure that you receive the email is to add our support address to your contact list or list of trusted senders. After that, try requesting your username or password through one of the links again.
If you have a recent version of Adobe Reader, try saving the file to your hard drive and then opening it in Adobe Reader after your browser is closed. Instead of left-clicking your mouse to download the tax return to your browser, right-click your mouse and select "save link as" or "save target as" (Internet Explorer) from the pop-up menu. This will allow you to save the tax return to your computer.
Did you e-file the return?
If the Check Status screen says that the tax return has not been e-filed, you need to go to the Submit Return for Processing screen, by clicking the Filing Method link in the Filing menu and following the screens. Click Send Tax Return to e-file your tax return.
Was your e-filed tax return rejected?
If your return was rejected by the IRS, you will see a screen that gives the rejection messages when you first sign in, or you can click on the Check Status link in the Account menu to view the rejection message. Make any necessary corrections, then e-file the tax return again by going to the last screen and clicking on the Send Tax Return button.
Was your tax return accepted by the IRS?
If the Check Status page shows that the tax return is accepted, then you can to check your refund status with the IRS on the IRS website or by calling 1-800-829-1954. It takes at least 24 hours after your e-filed return has been accepted by the IRS for your refund information to show up on the IRS system. If you filed Form 8379, Injured Spouse Allocation, with your tax return, it can take 11 weeks before your tax return status is available on the IRS system. If you call the IRS or use the IRS website's Where's My Refund tool before that time, your refund information will not show up on the IRS system.
You will need to know the exact amount of the tax return refund, your tax return filing status, and your Social Security number for the IRS to give you any information about your tax refund when you visit the IRS website or call the IRS refund phone number.
Signing in to your account first, and then contacting customer support, is the best and quickest way to receive help. By creating a customer support ticket within the software, our representatives will be able to review your account quickly and provide the best response possible. You will find the 'Contact Support' link in the top right corner of each screen after you have signed into the software.
The second best way to contact support is to email them at firstname.lastname@example.org.
You can also find answers to many questions by searching our Questions and Answers database. When you are signed in to your account, you can search this database under the 'Support Center' by typing keywords in the 'Search tax help...' field. Or you can click 'Top Issues' to see answers to the most commonly asked questions.
If you would like a no-risk trial, you can try the service at no cost by creating free account. We are confident you will like the service and the value we provide.