Why doesn't the IRS have record of my tax return?

Sign in to your account by clicking on the Check E-file Status link and click Check Status on the Account section of the menu. Then verify the following:

Did you e-file the return?
If the Check Status screen says that the tax return has not been e-filed, you need to go to the Submit Return for Processing screen, by clicking the Filing Method link in the Filing menu and following the screens. Click Send Tax Return to e-file your tax return.

Was your e-filed tax return rejected?
If your return was rejected by the IRS, you will see a screen that gives the rejection messages when you first sign in, or you can click on the Check Status link in the Account menu to view the rejection message. Make any necessary corrections, then e-file the tax return again by going to the last screen and clicking on the Send Tax Return button.

Was your tax return accepted by the IRS?
If the Check Status page shows that the tax return is accepted, then you can to check your refund status with the IRS on the IRS website or by calling 1-800-829-1954. It takes at least 24 hours after your e-filed return has been accepted by the IRS for your refund information to show up on the IRS system. If you filed Form 8379, Injured Spouse Allocation, with your tax return, it can take 11 weeks before your tax return status is available on the IRS system. If you call the IRS or use the IRS website's Where's My Refund tool before that time, your refund information will not show up on the IRS system.

You will need to know the exact amount of the tax return refund, your tax return filing status, and your Social Security number for the IRS to give you any information about your tax refund when you visit the IRS website or call the IRS refund phone number.

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