Does FreeTaxUSA have a phone number for support?

To provide the most value to our customers, all customer support is provided through email or through direct messaging within the software. We do not offer phone support. Our customer support agents have responded to millions of questions in a timely and professional manner. Their goal is to respond as quickly and as accurately as possible. Complex questions may take longer to research; easier questions can be answered in considerably less time. Many customers are surprised at how quickly they receive a response.

Signing in to your account first, and then contacting customer support, is the best and quickest way to receive help. By creating a customer support ticket within the software, our representatives will be able to review your account quickly and provide the best response possible. You will find the 'Contact Support' link in the top right corner of each screen after you have signed into the software.

The second best way to contact support is to email them at support@freetaxusa.com.

You can also find answers to many questions by searching our Questions and Answers database. When you are signed in to your account, you can search this database under the 'Support Center' by typing keywords in the 'Search tax help...' field. Or you can click 'Top Issues' to see answers to the most commonly asked questions.

Trusted Company

14 Million Returns Filed

As an authorized IRS e-file provider, FreeTaxUSA® has e-filed over 14 million returns!

Best Value

File your federal taxes for FREE.
Add a state return for only $12.95.
Get the best value online!

Fast Refund

Get the fastest refund possible!

FreeTaxUSA provides the fastest way to get your refund when you use IRS e-file and direct deposit.

100% Accuracy

Our site checks for errors or problems before you send your tax return to the IRS. We guarantee the calculations in our software will be 100% accurate.

© 2002-2015 FreeTaxUSA, a TaxHawk, Inc. owned and operated website - Terms of Use