Forgot username

What if I forget my username?

Click on the "Forgot Username?" link located on the Sign In screen. You will need to verify your email address and Social Security number for the username to be emailed to you.

If you need to update your account's email address prior to requesting your username, please click on the "Change Account Email Address" link on the "Forgot Username" screen. Once you have updated your email address, you may then request your username.

What if I forgot my username for my account from a previous year?

On the menu bar, click Account and select Forgot Username. On this page, you will need to enter your Social Security number and email you entered when you set up your account. If you provide correct information, an email with your username will be sent to the email address you entered when you set up your account. If your email address is no longer valid, select the Change Account Email Address link on the Forgot Password page and follow the instructions to change your email address.

I never received my username via email when I submitted the information on the Forgot Username page.

Check your spam/junk folder. Some email services will put the emails we send out for Acceptance, Rejection, Billing Receipts, Forgot Password, and Forgot Username into the junk folder of your email account. The easiest thing to do to ensure that you receive emails from us is to add our support address, support@FreeTaxUSA.com to your contact list or list of trusted senders.

What if I forget my username for my 2014 account?

Click on the "Forgot Username?" link located on the Sign In screen. You will need to enter your email address and Social Security number and then the username will be emailed to you.

If you need to update your account's email address prior to requesting your username, please click on the "Change Account Email Address" link on the "Forgot Username" screen. Once you have updated your email address, you may then request your username.

How do I retrieve a forgotten username or password?

Go to the Sign in screen. Using the menu bar across the top of the screen, select the Account option. Under this option will be a Forgot Username and Forgot Password link.

If you requested your username or password through one of these links, and you did not receive the email with your username or password, then check your junk/spam folder. The easiest way to ensure that you receive the email is to add our support address to your contact list or list of trusted senders. After that, try requesting your username or password through one of the links again.

I never received my password via email when I submitted the information on the Forgot Password page.

Check your spam/junk folder. Some email services will put the emails we send out for Acceptance, Rejection, Billing Receipts, Forgot Password, and Forgot Username into the junk folder of your email account. The easiest thing to do to ensure that you receive emails from us is to add our support address, support@FreeTaxUSA.com to your contact list or list of trusted senders.

How do I choose a username?

The best username will be one you will remember. We suggest that you use your email address as your username. Please memorize your username and keep a written copy of it in a safe place.

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