What if I forget my username?
Select the Account menu and click on Forgot User Name. You need to enter your Social Security number and the email address you entered when you set up your account. If answered correctly, an email with your username will be sent to the email address you entered when you set up your account. If your email address is no longer valid, you need to create a new account to complete your tax return or contact customer support.
Hint: Your username might be your email address.
Hint: Your username might be your email address.
What if I forgot my username for my account from a previous year?
On the menu bar, click Account, and select Forgot Username. You will need to enter your Social Security number and the email you entered when you set up your account. If answered correctly, an email with your username will be sent to the email address you entered when you set up your account. If your email address is no longer valid, then you will not be able to get the username for your account from a previous year.
I never received my username via email when I submitted the information on the Forgot Username page.
Check your spam/junk folder. Some email services will put the emails we send out for Acceptance, Rejection, Billing Receipts, Forgot Password, and Forgot Username into the junk folder of your email account. The easiest thing to do to ensure that you receive emails from us is to add our support address, support@FreeTaxUSA.com to your contact list or list of trusted senders.
What if I forget my username for my 2012 account?
On the menu bar, click Account, and select Forgot Username. You will need to enter your Social Security number and the email you entered when you set up your account. If you provide correct information, an email with your username will be sent to the email address you entered when you set up your account. If your email address is no longer valid, then you will not be able to get the username for your account.
How do I retrieve a forgotten username or password?
Go to the Sign in screen. Using the menu bar across the top of the screen, select the Account option. Under this option will be a Forgot Username and Forgot Password link.
If you requested your username or password through one of these links, and you did not receive the email with your username or password, then check your junk/spam folder. The easiest way to ensure that you receive the email is to add our support address to your contact list or list of trusted senders. After that, try requesting your username or password through one of the links again.
If you requested your username or password through one of these links, and you did not receive the email with your username or password, then check your junk/spam folder. The easiest way to ensure that you receive the email is to add our support address to your contact list or list of trusted senders. After that, try requesting your username or password through one of the links again.
I never received my password via email when I submitted the information on the Forgot Password page.
Check your spam/junk folder. Some email services will put the emails we send out for Acceptance, Rejection, Billing Receipts, Forgot Password, and Forgot Username into the junk folder of your email account. The easiest thing to do to ensure that you receive emails from us is to add our support address, support@FreeTaxUSA.com to your contact list or list of trusted senders.
How do I choose a username?
Just type in any username you would like to use. We suggest you use your email address as your username, but you can use any username. Please memorize your username or keep it written in a safe place.
