Forgot my password
- What if I forget my password?
- What if I forgot my password for the current or previous year's account?
- I never received my password via email when I submitted the information on the Forgot Password page.
- How do I retrieve a forgotten username or password?
- I never received my username via email when I submitted the information on the Forgot Username page.
- What if I forgot my username for my account from a previous year?
- How do I change my password?
What if I forget my password?
On the menu bar, select the Account menu and click Forgot Password. You will need to enter your username, Social Security number, and challenge question answers.
If answered correctly, an email with a temporary password will be sent to the email address you entered when you set up your account. If your email address is no longer good or if you can't remember your username or challenge question answers, then you will need to create a new account to do your tax return.
If answered correctly, an email with a temporary password will be sent to the email address you entered when you set up your account. If your email address is no longer good or if you can't remember your username or challenge question answers, then you will need to create a new account to do your tax return.
What if I forgot my password for the current or previous year's account?
On the menu bar, click Account and select Forgot Password. The first screen will ask you to choose the year for which you have forgotten your password. On the next page, you will need to enter your username, Social Security number, and challenge question answers. If answered correctly, an email with a temporary password will be sent to the email address you entered when you set up your account. If your email address is no longer valid, or if you can't remember your username or challenge question answers, you will not be able to access your account. Once you have a temporary password, you can change it by logging into the year for which it was given, and then selecting Change Password in the Account menu, and following the instructions.
I never received my password via email when I submitted the information on the Forgot Password page.
Check your spam/junk folder. Some email services will put the emails we send out for Acceptance, Rejection, Billing Receipts, Forgot Password, and Forgot Username into the junk folder of your email account. The easiest thing to do to ensure that you receive emails from us is to add our support address, support@FreeTaxUSA.com to your contact list or list of trusted senders.
How do I retrieve a forgotten username or password?
Go to the Sign in screen. Using the menu bar across the top of the screen, select the Account option. Under this option will be a Forgot Username and Forgot Password link.
If you requested your username or password through one of these links, and you did not receive the email with your username or password, then check your junk/spam folder. The easiest way to ensure that you receive the email is to add our support address to your contact list or list of trusted senders. After that, try requesting your username or password through one of the links again.
If you requested your username or password through one of these links, and you did not receive the email with your username or password, then check your junk/spam folder. The easiest way to ensure that you receive the email is to add our support address to your contact list or list of trusted senders. After that, try requesting your username or password through one of the links again.
I never received my username via email when I submitted the information on the Forgot Username page.
Check your spam/junk folder. Some email services will put the emails we send out for Acceptance, Rejection, Billing Receipts, Forgot Password, and Forgot Username into the junk folder of your email account. The easiest thing to do to ensure that you receive emails from us is to add our support address, support@FreeTaxUSA.com to your contact list or list of trusted senders.
What if I forgot my username for my account from a previous year?
On the menu bar, click Account, and select Forgot Username. You will need to enter your Social Security number and the email you entered when you set up your account. If answered correctly, an email with your username will be sent to the email address you entered when you set up your account. If your email address is no longer valid, then you will not be able to get the username for your account from a previous year.
How do I change my password?
Using the menu, select the Account tab and click on Edit User Profile. You can change your email address, password, username, email preferences, or security questions on the Edit User Profile page.
