FreeTaxUSA® Customer Support

Search Questions & Answers Most questions can be answered quickly and easily with our Q & A search tool. The most common questions are highlighted for easy reference. If you have a more specific question simply use the search bar.

Most Common Questions

Sign In to Your Account for Fast Customer Support

To receive the quickest service, sign in to your account and contact support. Signing in helps keep your support questions organized so we can serve you better. Sign In -or- Create an Account

Don't Have an Account?

If you would prefer to contact support without creating an account three options are available: sending email, using our web support form, or using our mailing address.

Customer Support Email

For questions related to setting up an account or additional information on services please contact:

Web Support Form

Our online support form allows you to ask a question without an account on FreeTaxUSA. You will still need a valid email address to receive an answer back from us. Access the Online Form

Please Note: If you don't see a response from us within two days please check your 'bulk' or 'spam' folders. Occasionally our emails are not delivered to your inbox by your email provider. To assure you receive all future emails mark any filtered emails as safe or trusted. To further increase deliverability add to your contact list.

Mailing Address

You may also send FreeTaxUSA correspondence using traditional mail. Our mailing address is:

    FreeTaxUSA - Customer Service
    PO Box 51048
    Provo, UT  84605-1048

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As an authorized IRS e-file provider, FreeTaxUSA® has e-filed over 14 million returns!

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Our site checks for errors or problems before you send your tax return to the IRS. We guarantee the calculations in our software will be 100% accurate.

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